It was so bad it had to go to vegas and bb they lied to me and did not help me.
I do not want any customer to go through what I wenth through.
They don't care and I have so much on top of this first email!
They are very fake.Hello. My name is Elliot . My wife and I stayed from 4/24-4/26 at Borgata. I would like to start by saying we were very impressed with our room (Water Club 2363). The room was clean, comfortable, amazing. For such an impressive hotel, we find that several members of your staff are not customer friendly. For starters, Jamie (room service operator) not only made mistakes with our orders, but also made it sound like it was too much of an effort to answer the telephone. She made you feel as though you interrupted her nap. As for the problems I experienced with the gift shop...that is a whole other story entirely. I was given mis-information, then the run-around. Sunday afternoon, I was advised the gift shop would be open until midnight. I left my wife at one of her favorite poker machines, while I went to the shop. Before I left her, she asked if I needed money. I told her no, that I would charge it to the room. I went back there sometime between 11:30-11:35pm. The shop was closed. I went to the other shop and was then advised I could not charge items from there back to my room, even though I had a credit card on file. Jorge said they were unable to accept room charges. The, I was advised that only VIP's and Butlers were able to put room charges through. Not only was he rude about the entire matter, but he insisted on making me feel as though I was not worthy of being in his presence. I spoke to the store manager and she was extremely rude. Racquel (front desk) manager was absolutely no help during our stay. For a company who prides itself on attracting class, the staff displays very poor class. This is not a good reflection on Borgata. I would appreciate a response back from someone at Borgata. Thank you very much for all of your time and trouble.
hide details 7:56 PM (1 hour ago)
Your complaint has been received and routed to the following BBB:
BBB of New Jersey (Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
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