Travelers advantage Scams

Travel Advantage Network

Both Travelers Advantage and Shoppers Advantage are an utter scam. I booked a flight on Allegiant Air and was told that I could get a $50 rebate from my flight, and since it looked like it was coming from the Allegiant website itself, I figured it was legit. I called the number in August and went through the process. I was slightly uncomfortable since it is one of those programs where you sign up and have to cancel within 30 days or they start charging you, but I marked the date on my calendar to cancel within plenty of time. However, weeks passed and I never even got my introductory packet in the mail so I could even submit my claim for my rebate. I called Travelers Advantage and they apologized, gave me an extra 30-day extension and promised that my rebate package was on the way. I finally received the information and immediately submitted my rebate claim. However, as it neared the time when I had reminded myself to call again and cancel, I still had not heard anything back. I called once more and was told that it takes 6-8 weeks to process rebate claims, AND you have to still be an active member for you to receive it. I said in that case, I want to cancel because I do not want to pay for a service that I am not using. They assured me that I still had until Oct. 8 for free. This confused me, because it did not fit into the timeline I had noted, so I double checked, but the person on the phone said yes, I am covered through that date. So this week, on Oct. 6, I STILL had not received my rebates, and called once more. All I got was yet another high-pressure sales guy talking up all the benefits of the program and that it takes 6-8 weeks for it to process and blah, blah, blah, more benefits and so he's going to keep my membership active. I said no, I do not want to pay for something I am not using or getting any benefit from, which just prompted him to go into yet another sales pitch, ending with him saying once again that he would be keeping my membership active. I asked, "For free?" and he said no, it costs $16.99 a month "but pays for itself, " which is ***. I then insisted that he cancel my membership and finally he did and I got a cancellation number, which thankfully I wrote down.

However, today I looked at my credit card statement and discovered not one but TWO charges for $16.99, one from Oct. 7, the day after I had called to cancel, and also one from September, after I had called to check the status on everything and was assured that I was covered through Oct. 8. I immediately called and was quite angry about the situation. I gave them my cancellation number, and the woman said that yes, it had been canceled and I'd only ever been charged the $1 start-up cost. She had me read off of what it said on my statement, and only THEN did I learn that when I had initially called, they had also stealthily signed me up for their sister company, SHOPPER'S Advantage as well, and THAT is where those charges were coming from. Note that I NEVER EVER have received ANYTHING in the mail from this Shopper's Advantage, so I didn't even know they EXISTED, never mind that I was signed up for them and they were separate from Travelers Advantage. I got their number and was transferred there, explained the whole situation and demanded to have my supposed membership cancelled and my money refunded. Just as with Travelers Advantage, the person launches into a big spiel about all the "benefits" of the club and how it "pays for itself" and all of that. I finally had to interrupt and flat out say, no. I don't want it. I don't have the money for it, I've gone back to school and have to make every cent count, and I never wanted to be signed up for this to begin with. Finally she said she would cancel it but that she could not give me my money back. Again I said no, that does not work, I am not going to pay for this. She said she did not have the authority to do that, so I asked to talk to someone else who DOES have the authority. At that point she said she would submit a request for a refund and I said fine, but I still wanted to talk to a supervisor to make sure it actually happened. She gave me a cancellation number and then said that she had submitted a refund request and said that it was approved, so today it's processing that I'll have a $16.99 refund. I asked if that's for one or both of the charges and she said it was for one charge. I told her no, I want a refund for both charges, especially since I have never ONCE received any information from them, so I wouldn't have been able to use this "membership" even had I known about it and wanted to, and I still wanted to talk to a supervisor. Finally she said that...

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