Travel on Costco

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6. Re: Costco Travel

You've been forewarned - this is long, but contains what I think is important information:

My husband and I booked our honeymoon to the Majestic Elegance Punta Cana resort through Costco Travel and were very pleased. Our flight was from Portland, Oregon and arrived in Charlotte, North Carolina where we had a 45 minute layover before flying to Punta Cana, Dominican Republic. However, Hurricane Irene decided to come on through and our flight to the DR was cancelled (not rescheduled, but straight out cancelled). We were stuck in Charlotte and the airline did not have another flight out for 4 days. Our choices were to: a) stay in Charlotte for 4 days until the next available flight to the DR was while paying out of pocket for our hotel, food and drinks (excluding alcohol); OR b) pay out of pocket to return to Portland and not go on our honeymoon. Both options allowed us to be reimbursed for up to $2000 per person after submitting our claim and receipts upon returning home.

Anyway, a few tips: get trip insurance! It was around $70 extra, but so worth it. Also, save all your receipts! There is always a possibility that travel plans may have to change, but save yourself financially by being able to be reimbursed later.

The only downside was that we were in Charlotte, which is on EST, and Costco Travel is in Seattle, on PST. We arrived in Charlotte at 8:00 am EST/5:00 am PST and Costco Travel didn't open until 11:00 am EST/8:00 am PST, so we had to wait 3 hours until we could contact them regarding where we could stay and such. However, they did give us a packet to print out with our itinerary that told us, for the most part, what to do in the event that there was a change of plans.

Aside from the short glitch in plans, everything else (Charlotte, Majestic Elegance, the flights and customer service) was amazing!!!


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